Shipping policy

Where we ship

We deliver to addresses in Denmark only.

How it travels

Every piece at stoop comes from a European brand, and the product page tells you which one. Pieces ship straight from the brand's warehouse in the EU, by courier to your door or to a pick-up point. If your order holds pieces from different brands, they arrive in separate parcels.

What it costs

Shipping within Denmark is always free, whatever you order and however many parcels it comes in. All prices include VAT. There are no customs charges within the EU.

How long it takes

Orders leave the warehouse the next working day and usually reach you 3 to 8 working days later. We promise delivery within 10 working days of your order. You get an email with tracking for each parcel when it ships.

If your order is late, write to us. You can give us a reasonable extra time to deliver, and if we still can't, you can cancel the order and we refund anything you've paid. You can cancel straight away if we tell you we can't deliver, or if the delay matters a lot to you and we should have known that, for example because you told us before ordering.

If something arrives damaged or missing

Write to us with your order number and a photo or two. You choose: we send a new piece or refund it. Your legal rights stay the same either way (see our Refund policy).